Terms of service

These terms are an agreement between Courage Sewonyadzi, trading as Nunyalink Systems (sole trader) of 82A James Carter Road, Suffolk, IP28 7DE (“we”, “us”) and the business that signs up to use NunyaPro (“you”). NunyaPro is for business use; these terms are not a consumer contract.

1. The service

NunyaPro is online software for running a small business: bookings, a till, client records, stock, staff, invoices, expenses and bookkeeping. We may improve or change features over time; we won't remove a core feature you rely on without reasonable notice.

2. Your account

You must give accurate details and keep your login secure. You're responsible for what happens under your account and your team's accounts.

You decide who on your team can access what. Remove people promptly when they leave.

You must be authorised to act for the business you sign up.

3. Trial, plans and payment

New businesses get a free trial. After it, you need a paid plan to keep using NunyaPro.

Plans are billed monthly in advance through Stripe. Prices are shown on the billing page; we'll give at least 30 days' notice of any price change.

You can cancel any time from the billing page. Cancellation takes effect at the end of the paid month; we don't refund part months.

If a payment fails, we'll tell you and keep the service running for at least 7 days while you update your card.

Card payments you take from your own clients go to your own Stripe account under Stripe's terms. Stripe charges its own fees; we don't take a commission.

4. Your data

Your business data, including your clients' details, belongs to you. We handle your clients' personal data only on your instructions, under our data processing agreement, which forms part of these terms. You can export your data at any time while your account is open, and for 30 days after it closes; after that we delete it, apart from anything we must keep by law.

5. Your responsibilities

Have a lawful basis for the client data you put into NunyaPro, and tell your clients how you use it (for example in your own privacy notice).

Only send marketing messages (such as “time to rebook” emails) to clients who have agreed to receive them.

Check your accounts and VAT figures, or have your accountant check them, before you file anything with HMRC. NunyaPro helps you keep records; it is not tax or accounting advice.

Don't use NunyaPro for anything unlawful, to send spam, or to try to access other businesses' data.

6. Availability and support

We aim to keep NunyaPro available at all times but can't promise it will never be interrupted. We back up data and will tell you about planned maintenance where we can. Contact us at support@nunyapro.co.uk for help.

7. Liability

Nothing in these terms limits liability that can't be limited by law, such as for death or personal injury caused by negligence, or for fraud. Otherwise, we aren't liable for indirect or consequential losses, or for loss of profit, revenue or goodwill, and our total liability in any 12 months is limited to the fees you paid us in that period.

8. Ending the agreement

You can stop using NunyaPro at any time. We may suspend or close an account that seriously or repeatedly breaks these terms, or doesn't pay, after giving notice where reasonable.

9. Changes and law

We may update these terms; we'll give you at least 30 days' notice of material changes. These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.